Productive conflict is a powerful tool for solving problems and maintaining strong relationships. However, few of us know how to use conflict for good. Instead, we allow our emotions to guide our responses.

Empathy among coworkers is an essential element of trust and a positive work environment, which help to drive effective programs, services, and overall outcomes.

What I’ve been reading this week.

My hope is that you were properly vetted by leadership, and you come to the role with the desire to lead and develop people, drive to produce results, and disposition to admit what you don’t know and learn. Assuming these things are true, here is some advice to guide you as you grow as a leader.

The latest books and articles on WB’s desk and nightstand.

Eliminating social media for 30 days will tell you a lot about how you spend your time, your life.